Stop mail fetching after mails: Enable this checkbox to stop mail fetching when the number of error emails moved to the folder reaches the specified count. Name: Provide the name of the folder you have created. You can create a separate folder in the application directory and direct the error emails to be moved to this folder.Įnable the Move Messages to error folder checkbox and configure the options using the pointers given below. ServiceDesk Plus enables you to move these error emails to a different folder, thereby ensuring seamless workflow. In some cases, emails with processing errors can cause mail fetching to stop. Moving Error Emails to a Different Folder Also specify, if any, the allowed email IDs and domains from which request can be created by email. Select this option if you want to restrict request creation to non-email sources. Provide the URL to connect to the server (For example, Username and Password When you choose EWS as the connection protocol: Select this option if you want to restrict request creation to non-email sources. Also specify, if any, the allowed email IDs and domains from which request can be created by email. Provide the time interval within which mails have to be fetched. Provide the server address from which the mails should be fetchedĮmail address/es from which service requests must be fetched.
When you choose POP, IMAP, POPS, or IMAPS as the connection protocol:įill out the displayed fields using the pointers given below: Field Then, proceed with the configuration as shown below: Select whether to use the Exchange Web Service (EWS) or external mail servers (POP, IMAP, POPS, or IMAPS).
ZIMBRA DESKTOP POP3 SETTINGS HOW TO
On this page, we'll discuss how to configure the following: Go to Admin > MSP Details > Mail Server Settings.
Configure incoming and outgoing email settings so that your requesters and technicians can send and receive emails.
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